Customer Feedback Analysis

Customer Feedback Analysis

Application Description:

Built a framework for analysis of customer feedback, e.g., tweets, Facebook posts, customer surveys, etc.Provided semantic analysis of multiple unstructured data sources

What’s different

  • integrated several unstructured data sources for further analysis
  • automated sentiment analysis of the customer feedback (positive, negative, neutral, etc.)
  • by analyzing grammatical structure of the feedback, identified aspects of the comments (food, service, delays, etc.)
  • identified major areas of complaints by the customers regarding services/products
  • determined opinions of customers about a particular aspect of the services/products

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