Built a framework for analysis of customer feedback, e.g., tweets, Facebook posts, customer surveys, etc.Provided semantic analysis of multiple unstructured data sources

What’s different

• integrated several unstructured data sources for further analysis
• automated sentiment analysis of the customer feedback (positive, negative, neutral, etc.)
• by analyzing grammatical structure of the feedback, identified aspects of the comments (food, service, delays, etc.)
• identified major areas of complaints by the customers regarding services/products
• determined opinions of customers about a particular aspect of the services/products