Customer Feedback Analysis: Major Casino

Customer Feedback Analysis: Major Casino

Application Description:

The Challenge

  • Create a platform to monitor and analyze Customer Feedback

Canopus Contributions

  • Feature extraction from unstructured Feedback text.
  • Targeted Sentiment Analysis.
  • Find co-occurring features and feature mentions over time.
  • Identify problem areas based on heuristics combining National Sample Survey data and user demographics.

Benefits Realized

  • Client was able to monitor and respond to unstructured consumer feedback in a systematic and timely manner.

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