Applications of aspect extraction and sentiment analysis

• Service industry: Analyze customer product/service feedback to extract sentiments and insights on aspects

  – Example: In “The food in the airline was very good”, aspect = food,

  sentiment = positive, insight = “very good”

• Transportation: Identify issues faced by travellers
• Finance: Analyze news feeds to identify sentiments on major market events
• Healthcare: Add structure to otherwise unstructured patients’ charts
• Social media: Use feedback from verified users to score high-quality content and identify early inception of fake news, rumors etc.
• Retail: Use customer feedback to incentivize sales, while eliminating low quality products