Customer Feedback Analysis

Customer Feedback Analysis

Application Description:

Applications of aspect extraction and sentiment analysis

  • Service industry: Analyze customer product/service feedback to extract sentiments and insights on aspects

    – Example: In “The food in the airline was very good”, aspect = food,

    sentiment = positive, insight = “very good”

  • Transportation: Identify issues faced by travellers
  • Finance: Analyze news feeds to identify sentiments on major market events
  • Healthcare: Add structure to otherwise unstructured patients’ charts
  • Social media: Use feedback from verified users to score high-quality content and identify early inception of fake news, rumors etc.
  • Retail: Use customer feedback to incentivize sales, while eliminating low quality products

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