Actionable Insights From Multiple Data Sources for Leading Airline

Actionable Insights From Multiple Data Sources for Leading Airline

Application Description:

The Challenge

  • Perform aspect based sentiment analysis on customer feedback and survey data and identify potential areas of improvement
  • Link this analysis with other data sets like weather data, identify root causes of problems and suggest system improvement changes

Canopus Contributions

  • Performed aspect-based sentiment analysis and identified potential areas of improvement
  • Currently, working on linkage with other datasets to identify the root causes of the problem and suggest system improvement changes
  • Integrated and analyzed multiple sources of heterogeneous text data

Benefits Realized

  • Improved customer experience both inflight and at other times.

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