The Challenge

• Perform aspect based sentiment analysis on customer feedback and survey data and identify potential areas of improvement
• Link this analysis with other data sets like weather data, identify root causes of problems and suggest system improvement changes

Canopus Contributions

• Performed aspect-based sentiment analysis and identified potential areas of improvement
• Currently, working on linkage with other datasets to identify the root causes of the problem and suggest system improvement changes
• Integrated and analyzed multiple sources of heterogeneous text data

Benefits Realized

• Improved customer experience both inflight and at other times.